Call Centre Services

What is the best, most efficient way for you to set up your call centre? Should you outsource it? Should you house the department in your office space? Should you have a team that works as individuals remotely around the world? Depending on the size and budget of your operation, singling out what kind of call centre approach to use might be tougher than you thought.

After performing a substantial assessment of your business and your client base, we’ll be able to give you accurate appraisals on how, where and when you should implement your call centre services. Our consultants have an extensive knowledge of call centres, how they work and how they can help companies just like yours.

Getting you set up with something that is functional, flexible and eases your workload is what we aim to do at Real Consulting. You want to grow your brand loyalty and overall customer satisfaction – what better way to accomplish that than offering your audience friendly and professional experts to talk to when something goes awry?

Service Features

  • Options for employee training programs

  • Consulting on your best options

  • Catering to specific questions about call centre services

  • Ensuring you get the right answers

When it comes to your clients, you need to outperform your competition. Luckily for you, we know exactly what your competition’s next step is going to be, and we give you the options that will take your business above and beyond anyone who is standing in your way.

We like to make sure that all of our consulting includes omni-channel options for companies who want to offer their client base a little bit more. Being available by email, chat, video and voice are the important choices that you should be making available to your customers. If you’re looking for a tech support line for your employees, we can suggest the best ways to go about transitioning, if you are already partnered with an IT-based call centre, or we can help guide you in the right direction when it comes to building an in-house team.

How We Do It

A perfected knowledge of call centre standards
We’ve been working to give businesses knowledge of call centres, whether they are client-facing or employee-facing, for years. This has given us the expert wisdom we need to make informed choices for our clients.
Experts who have been in the business for years
Our professional staff have worked in call centres around the world and, therefore, they understand exactly how they need to run in order to make a positive and lucrative influence on a business such as yours.
Focused on a customised list of solutions solely for you
As similar as businesses may seem, each and every one is unique. We approach every new business partnership like a clean slate, and offer you only the solutions that we think could work within your current business infrastructure.

Contact us for detailed information

Other Services

  • Eliminate the frustrations associated with networking and office connectivity by leveraging our expertise. We’ll connect you with the reliable hardware that you need to minimise downtime.

  • Are you experiencing difficulties with your existing infrastructure? We can suggest the perfect software to overcome these technological barriers and keep your systems up and running.

  • We assess the current and future needs of your business in order to help you take advantage of web hosting solutions that are as flexible or fixed as your digital content requires.

  • We’ll recommend a variety of powerful, specialised software for all of your departments in order to improve the efficiency and productivity of your current day-to-day operations.

  • Our consultants will offer you the skills and knowledge you need to effectively monitor and manage your employees. This will accelerate workflows and increase revenue by allowing them to take on more projects.

Let's get started! Contact us for more information on how we can help your business.