What is the best, most efficient way for you to set up your call centre? Should you outsource it? Should you house the department in your office space? Should you have a team that works as individuals remotely around the world? Depending on the size and budget of your operation, singling out what kind of call centre approach to use might be tougher than you thought.

After performing a substantial assessment of your business and your client base, we’ll be able to give you accurate appraisals on how, where and when you should implement your call centre services. Our consultants have an extensive knowledge of call centres, how they work and how they can help companies just like yours.

Getting you set up with something that is functional, flexible and eases your workload is what we aim to do at Real Consulting. You want to grow your brand loyalty and overall customer satisfaction – what better way to accomplish that than offering your audience friendly and professional experts to talk to when something goes awry?

When it comes to your clients, you need to outperform your competition. Luckily for you, we know exactly what your competition’s next step is going to be, and we give you the options that will take your business above and beyond anyone who is standing in your way.

We like to make sure that all of our consulting includes omni-channel options for companies who want to offer their client base a little bit more. Being available by email, chat, video and voice are the important choices that you should be making available to your customers. If you’re looking for a tech support line for your employees, we can suggest the best ways to go about transitioning, if you are already partnered with an IT-based call centre, or we can help guide you in the right direction when it comes to building an in-house team.